Support
The Online backup team can support all our clients either remotely or on-site and they adhere to a strict support Service Level Agreement (SLA).
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Our engineers will configure and setup the solution either onsite or remotely and run backups in a live environment with all of your data. This gives you time to see the service in operation and allow you to get to know and trust the technicians and do some test restores of data.
How it Works
- Software is installed either on an existing shared server, workstation connected to the network or on its own dedicated server.
- The software is an extremely robust and reliable enterprise level software solution. It is capable of backing up distributed and complex data across a local network or WAN.
- Confidentiality and security of data is assured. Your data leaves your network in an encrypted state and it is only ever readable by you.
Please note: There is no initial setting up cost involved with Online Backup. The minimum contract is an annual one.
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